Senior Enterprise Mission Success Manager (SaaS)

Location: Remote, limited to approved hiring hubs in the United States: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, North Carolina; Denver/Colorado Springs, Colorado; or Dallas/Fort Worth, Texas.

Salary: $160,000–$175,000 base salary per year, with potential equity awards and discretionary bonuses.

Company

hirify.global Systems is a public-benefit software company providing secure software deployment capabilities for government and regulated networks.

What you will do

• Own a portfolio of complex enterprise accounts and advise customer engineering, security, and executive stakeholders.
• Lead customer kickoffs, onboarding, regular account syncs, executive business reviews, account plans, and success roadmaps.
• Guide containerization, Kubernetes-based deployments, CI/CD integrations, and architecture decisions affecting authorization.
• Navigate Authority to Operate and FedRAMP processes, including DoD impact levels IL4 and IL5, while resolving security and compliance blockers.
• Lead high-severity technical escalations with support, engineering, and security teams through resolution.
• Drive renewals, expansion opportunities, customer alignment, and product roadmap recommendations while mentoring Mission Success Managers.

Requirements

• 7+ years of experience in customer or mission success, technical account management, solutions engineering, or technical delivery.
• Experience supporting PaaS or cloud infrastructure in government contracts and working with the Department of War or Federal Civilian agencies.
• Fluency with containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP.
• Strong knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks.
• Experience managing large enterprise accounts, resolving technical escalations, and driving renewals and expansion.
• Must reside in one of the approved U.S. hiring hubs.

Nice to have

• Experience with continuous ATO, DevSecOps, container security, or vulnerability management.
• Experience in fast-paced startup environments.
• Operational experience with Salesforce and Jira.
• Active security clearance or eligibility to obtain one.

Culture & Benefits

• Purpose-driven work supporting U.S. national security and regulated networks.
• Flexible remote work opportunities with flexible paid time off and federal holidays.
• Employer-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) with a 3% company contribution, equity incentives, wellness benefits, and parental leave.
• Home office technology stipend and annual professional development stipend.

Hiring process

• Applications are reviewed on a rolling basis.
• The position remains open until filled.