Senior Customer Success Engineer (Identity Security)

Location: Remote

Salary: $120K–$200K per year, plus equity

Company

hirify.global builds modern identity governance and intelligent access management for enterprise environments.

What you will do

• Serve as the technical support lead for enterprise customers, handling tier 2 and tier 3 issues, investigating bugs and misconfigurations, and coordinating escalations with engineering.
• Lead customer implementations from technical kickoff through go-live, including identity provider, SSO, SCIM, cloud, application, Terraform, and API-based integrations.
• Drive technical adoption through enablement sessions, office hours, rollout support, and analysis of configuration and usage patterns.
• Create customer-facing documentation, sample code, runbooks, troubleshooting guides, and product feedback based on recurring issues.
• Build support and implementation processes, including severity levels, escalation paths, handoffs, checklists, tooling, and automation.
• Log and prioritize bugs, communicate structured customer feedback to product and engineering, and test fixes with customers.

Requirements

• 5+ years of experience in a customer-facing technical role such as technical support engineering, solutions engineering, technical account management, implementation, professional services, or customer success engineering.
• Strong knowledge of identity and access management, including SSO, SAML, OIDC, OAuth, SCIM, Okta or Entra ID, and enterprise access reviews.
• Hands-on experience with AWS, Azure, or GCP, as well as Terraform and Kubernetes.
• Experience taking customers from kickoff to go-live, scoping implementations, and managing implementation risks.
• Clear written and verbal communication, including technical tickets, documentation, and customer updates.
• Experience with support or ticketing platforms such as Zendesk, Linear, or Jira, plus an interest in building processes at an early-stage company.

Nice to have

• Experience in security or identity SaaS.
• Previous experience at a Series A–C company.

Culture & Benefits

• Remote work environment.
• Opportunity to build support and implementation systems while the company is scaling.
• Equity included in the compensation package.