Field Service Manager

TL;DR

Field Service Manager: Recruit and supervise field service technicians, schedule service calls, and ensure timely delivery with an accent on SLA management, complex technical troubleshooting, and operational KPI reporting. Focus on building client relationships, improving field service processes with SOPs, and optimizing resources, inventory, and equipment utilization to minimize downtime and maximize productivity.

Location: Huntington, WV

Salary: $55,000 - $65,000 plus bonus

Company

hirify.global hires for field service leadership to improve service delivery, technician performance, and customer outcomes.

What you will do

• Recruit, supervise, and coach field service technicians; run training and skill development programs.
• Assign and schedule service calls to ensure proper coverage and efficient resource use.
• Monitor service requests, prioritize work, and manage service level agreements (SLAs).
• Troubleshoot complex technical issues remotely and on-site to minimize downtime.
• Manage customer relationships, handle inquiries/escalations, and implement improvements based on feedback.
• Develop SOPs, optimize inventory/resource/equipment utilization, and report on KPIs with corrective actions.

Requirements

• 5+ years of leadership experience supervising technical service, field service, maintenance, or engineering teams.
• 4+ years of hands-on technical service experience, preferably in electronics, networking, communications, or related industries.
• Proven ability to lead, coach, and develop field service technicians.
• Experience managing service schedules, technician workloads, and customer priorities.
• Demonstrated ability to analyze operational metrics and implement process improvements.
• Proficiency with Microsoft Office and service management software; strong verbal and written communication skills.

Nice to have

• Associate's or Bachelor's degree in Electronics, Engineering Technology, Business Management, or related field.
• Experience managing service operations, service financials, KPIs, and performance metrics.
• Knowledge of IT networking, telecommunications, security systems, or related technical environments.
• Experience developing training programs and employee development plans.
• Experience with inventory management, resource planning, and service process optimization.

Culture & Benefits

• Full-time role with bonus compensation.
• Focus on operational excellence through SOPs, metrics, and continuous improvement.
• Hands-on technical support for technicians, including remote and on-site troubleshooting.
• Customer-focused environment with escalation handling and feedback-driven improvements.