Service Dispatcher, Medium Voltage

TL;DR

Service Dispatcher, Medium Voltage (service logistics): Coordinating parts, field service labor, customer availability, and warranty claims for medium-voltage repairs with an accent on service-level compliance, case prioritization, and manufacturer coordination. Focus on aligning dispatch queues, logistics options, field resources, and repair documentation while resolving operational complications across regional service operations.

Location: Remote within the continental United States only. Applicants must be authorized to work full-time in the United States without current or future visa sponsorship; temporary or visa-tied work authorization is not accepted.

Salary: $30.00–$31.20 per hour, equivalent to approximately $4,800–$4,992 per month based on 160 hours.

Company

hirify.global develops solar technology and photovoltaic systems for clean-energy applications.

What you will do

• Assign medium-voltage service repairs to internal field resources and external service providers through the Salesforce Planning Board.
• Monitor dispatch queues, service cases, priorities, milestones, and service-level commitments.
• Coordinate parts availability, stock locations, logistics options, and field service scheduling.
• Escalate customer-reported medium-voltage issues to manufacturers and coordinate warranty claims.
• Align customer availability with repair plans and provide backup dispatch support.
• Verify service reports and dispatched cases for completeness, quality, and readiness.

Requirements

• Associate’s degree in business, logistics, or a technical field, or equivalent education and experience.
• Experience with customer service ticketing systems.
• English proficiency is required in written and verbal communication.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Strong communication skills, attention to detail, accuracy, and operational problem-solving ability.
• Ability to work effectively and independently in a remote team structure.

Nice to have

• Experience working with field service teams.
• Experience in renewable energy, medium voltage, or energy distribution.
• Knowledge of customer service principles and SMA’s product line.
• Spanish and/or German language skills.

Culture & Benefits

• Remote work model with an inclusive, collaborative, and innovative environment.
• Health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Professional development and training, including medium-voltage, SAP, Salesforce, and end-to-end process training.
• Collaborative culture focused on clean-energy innovation and career growth.