обновлено 2 дня назад
Senior Desktop Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Desktop Support Engineer (Windows/macOS and IT Infrastructure): Supporting Marvell Japan offices and users across Tokyo, Osaka, and Hiratsuka with an accent on end-user troubleshooting, endpoint management, network support, and IT asset operations. Focus on maintaining onsite workplace technology, resolving hardware and connectivity issues, coordinating vendors, and supporting IT rooms and conference-room systems.
Location: Tokyo, with support responsibilities for offices in Osaka and Hiratsuka
Company
develops semiconductor solutions that provide essential building blocks for enterprise, cloud, AI, and carrier data infrastructure.
What you will do
- Provide day-to-day desktop and onsite IT support for users across Japan offices.
- Set up and maintain computers, operating systems, business applications, VPN, email, printers, mobile devices, and endpoint configurations.
- Troubleshoot wired and wireless networks, meeting-room devices, phones, video-conferencing systems, and other office IT equipment.
- Manage IT assets and accessories, including assignment, collection, inventory updates in ServiceNow, physical counts, and disposal.
- Maintain IT rooms, including hardware installations, server and network equipment checks, and environmental monitoring.
- Coordinate with functional teams, peers, facilities, and vendors on repairs, installations, maintenance, and IT projects.
Requirements
- At least 4 years of hands-on experience in desktop or end-user IT support in corporate environments.
- Experience troubleshooting Windows/macOS, applications, system performance, peripherals, desktops, laptops, printers, and mobile devices.
- Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, and basic switch and port checks.
- Experience with ServiceNow or a similar ITSM and ticketing platform, plus endpoint tools such as SCCM, Intune, or JAMF.
- College degree in IT, Computer Science, or a related field.
- Fluent English is required. Clear communication and customer-support skills are essential.
Nice to have
- Mandarin proficiency.
- ITIL Foundation certification.
- Experience supporting semiconductor companies.
Culture & Benefits
- Collaborative, transparent, and inclusive work environment.
- Competitive compensation and benefits.
- Access to tools and resources supporting professional growth and development.
- Work in an SLA-driven, high-demand corporate IT environment.
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