Cash Japan Field Service Specialist (Payments)

Location: Osaka, Japan; onsite support across Japan with travel of up to 50%. Weekend, holiday, night, and on-call work may be required.

Company

hirify.global provides Cash Japan issuing solutions and refund services for merchants, airport refund counters, kiosks, and refund offices.

What you will do

• Provide first-line IT support for merchants, airport refund counters, refund offices, and the Local Support Centre.
• Diagnose incidents and service requests, log them accurately, resolve them in the field, or escalate them to central teams.
• Install, maintain, deinstall, and change Cash Japan issuing solutions, including software upgrades, migrations, releases, and packages.
• Maintain airport refund counters, kiosks, branch office systems, networks, shared servers, employee computers, and copy machines.
• Coordinate with sales on customer training and after-sales support, including onsite and remote assistance.
• Prepare technical specifications and user manuals, maintain inventory records, and participate in pilot and rollout plans.

Requirements

• IT or technology education and 4+ years of experience in a similar position.
• Technical background in IT service desk or first-level technical support.
• Understanding of client-server, telecommunications, and transaction systems.
• Familiarity with Windows, peripherals, networking, and ticketing systems; strong analytical, problem-solving, organizational, and customer service skills.
• Native Japanese language skills and fluent English, both oral and written.
• Ability to work independently and with a team, operate under remote management, multitask, and travel across Japan.

Nice to have

• Experience with payment systems or payment solutions.
• Excel VBA programming skills for automating daily processes.
• Knowledge of Cantonese or Mandarin Chinese.

Culture & Benefits

• Client-facing role focused on building and maintaining strong customer relationships.
• Structured incident tracking, communication, escalation, inventory, and Merchant Services processes.
• Shift work and scheduled on-call duty support business continuity outside standard hours.
• Opportunity to support software pilots, rollouts, and implementation projects.