IT Associate

Location: Sydney, Australia; requires commuting to the office and working onsite up to 5 days per week, with occasional travel to other office locations.

Company

hirify.global is a customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Provide in-person and remote technical support to employees through the service desk.
• Troubleshoot hardware, software, macOS, iOS, and Mac endpoint deployment issues.
• Support conference room equipment, Google Meet, Zoom, and live office events.
• Provision and de-provision accounts using Okta and Google Workspace, and support employee onboarding.
• Manage computers and mobile devices through JAMF and Google MDM.
• Procure and inventory IT hardware and software while troubleshooting wired and wireless networks.

Requirements

• 3–5 years of experience providing technical support.
• Experience administering and troubleshooting Apple computers and mobile devices.
• Basic understanding of wired and wireless networks.
• Experience configuring and troubleshooting Google Meet and Zoom devices.
• Ability to multitask, prioritize issues by severity, work independently, communicate clearly, and complete tasks accurately.
• Ability to work in the Sydney office up to 5 days per week and occasionally travel to other office locations.

Culture & Benefits

• Collaborative, transparent, inclusive, and flexible work environment focused on work-life harmony.
• Competitive compensation that may include equity.
• Retirement and employee stock purchase plans, flexible paid time off, and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Employee resource groups, volunteer opportunities, donation matching, and an in-office experience designed to support community and collaboration.

Hiring process

• Applications may be screened using AI-assisted tools, with recruiting teams remaining responsible for hiring decisions.
• Interview scheduling, recording, and note summarization may use AI-assisted administrative tools.