Desktop IT Engineer / Field Services Technician

Location: Tokyo, Japan; on-site work across different office locations is required

Company

hirify.global provides investment, financial services, and healthcare technology software to financial institutions and healthcare organizations worldwide.

What you will do

• Provide hands-on IT support for hirify.global client offices and collaborate with global engineering and service desk teams.
• Support the implementation of security tools and global IT best practices.
• Deliver user advisory, training, and real-time incident support.
• Coordinate with global IT teams, vendors, and stakeholders to improve IT service delivery.
• Support regional technology deployments, office buildouts, and real-estate projects.
• Identify risks, resolve technical problems, and escalate critical issues when necessary.

Requirements

• Bachelor’s degree or equivalent experience, with 3–5 years of corporate IT support experience.
• Strong knowledge of desktop systems, collaboration technologies, virtual environments, mobile devices, and enterprise IT tools including ServiceNow.
• Ability to engage with employees and client organizations, provide training, and lead IT improvement initiatives.
• Experience collaborating with international teams across different time zones.
• Problem-solving mindset and ability to work independently in a fast-paced environment.
• Fluent Japanese and business-level English in speaking, reading, and writing.

Culture & Benefits

• Permanent, full-time position.
• Opportunity to work on technology deployments, office buildouts, and infrastructure enhancements.
• Collaboration with global colleagues and participation in professional onboarding initiatives.
• Applications are accepted on an ongoing basis until the position is filled.