Customer Support Engineer (Semiconductor)

TL;DR

Customer Support Engineer (Semiconductor): Performing installation, qualification, repair, and maintenance of complex hirify.global systems at customer sites with an accent on diagnostics, troubleshooting, and technical problem-solving. Focus on providing advanced technical guidance to first-line engineers, optimizing system performance, and ensuring high availability and yield for semiconductor manufacturing equipment.

Location: Kaohsiung, Taiwan (Onsite)

Company

hirify.global is a leading global supplier of photolithography systems for the semiconductor industry.

What you will do

• Analyze and solve complex technical problems escalated from first-line support or customers.
• Execute repairs, replace parts, and improve settings for machine subsystems with a high degree of independence.
• Plan and execute complex service procedures, ensuring all necessary tools and parts are available.
• Provide technical training and advice to first-line engineers and customer personnel.
• Document and handover technical data, field service reports, and system problem reports.
• Contribute to process optimization and share best-known methods within the site cluster.

Requirements

• BS degree in a relevant technical field (Electrical, Mechatronics, Mechanical Engineering, etc.).
• Proven experience in the semiconductor industry.
• Specialized knowledge in pneumatics, hydraulics, or electronics.
• Proficiency in using computer applications for data analysis and documentation.
• Must be legally authorized to access controlled technology as defined by US Export Administration Regulations.

Culture & Benefits

• Opportunity to work with cutting-edge semiconductor manufacturing technology.
• Commitment to a diverse and inclusive workforce.
• Professional development through continuous knowledge build-up and training.
• Collaborative environment focused on technical excellence and problem-solving.