Account Manager (AI)

TL;DR

Account Manager (AI): Managing and growing enterprise customer relationships for a conversational AI platform with an accent on account retention, upselling, and cross-selling. Focus on building executive-level relationships, defining account strategy, and delivering solution-based sales modeling to drive revenue growth.

Location: Must be based in the United States

Salary: $120,000 – $135,000 base / $172,000 – $192,500 OTE

Company

PolyAI automates customer service through lifelike voice assistants that enable businesses to deliver outstanding service rivaling human agents.

What you will do

• Manage a book of up to 8 enterprise accounts with a focus on expansion and renewals.
• Lead executive SteerCo meetings with C-level buyers, operations, and IT leadership.
• Drive product usage and quality by partnering with deployment strategists.
• Create tailored ROI models to support business decisions regarding cost savings and revenue generation.
• Execute commercial plays to drive high retention rates and meet annual booking quotas.
• Collaborate with solution consulting to create bespoke demos for new use cases.

Requirements

• Must be based in the United States.
• Minimum of 4 years of experience in account management owning renewals and expansions.
• Proven history of value-selling and fostering relationships at the executive and decision-maker level.
• Sales experience with a call center operations background.
• Ability to communicate complex technical solutions and ROI models to business leaders.
• Experience selling SaaS, system software, or performance software.

Nice to have

• Previous experience in the AI space.

Culture & Benefits

• Equity in the business.
• Comprehensive medical, dental, and vision insurance (100% employee coverage).
• 401k contribution plan.
• Flexible PTO policy plus 11 company holidays.
• Annual learning and development allowance.
• One-off WFH allowance for home office setup.