Customer Support Engineer (Semiconductors)

TL;DR

Customer Support Engineer (Semiconductors): Solving complex technical problems and maintaining hirify.global systems at customer sites with an accent on cross-competency diagnostics and problem-solving capacity building. Focus on resolving "unsolvable" machine issues, optimizing regional processes, and mentoring junior engineers.

Location: Linkou, Taiwan

Company

hirify.global is a leading global provider of advanced lithography systems for the semiconductor industry.

What you will do

• Analyze and solve complex technical problems escalated from first-line support or customers.
• Lead non-routine service actions and execute repairs on semiconductor equipment.
• Develop and negotiate machine time windows and procedures for maintenance and upgrades.
• Mentor and coach junior engineers (JG5/JG6/JG7) and co-develop internal training syllabuses.
• Optimize regional processes and provide strategic solutions to increase system uptime and yield.
• Collaborate with global support and design teams (GSC/D&E) to drive problem resolution.

Requirements

• MS degree in Electrical Technology, Mechatronics, Mechanical Engineering, or a related technical field.
• Experience in the semiconductor industry is required.
• Specialized knowledge in pneumatics, hydraulics, electronics, and semiconductor processes.
• Proven track record in strong stakeholder management within multidisciplinary environments.
• Must be legally authorized to access controlled technology under US Export Administration Regulations.

Culture & Benefits

• Equal Opportunity Employer that values diversity and inclusion.
• Inclusive workforce regardless of race, color, religion, sex, age, or national origin.
• Environment focused on high-level technical mastery and continuous knowledge transfer.