Key Account Manager (Medtech)

TL;DR

Key Account Manager (Medtech): Managing and growing high-volume accounts for cardiac health solutions with an accent on customer relationship cultivation and KPI achievement. Focus on optimizing clinical workflows, resolving customer escalations, and driving account performance through data-driven strategies.

Location: Remote (US) - Must be based in the US. Preferred locations: Clarksburg, Bridgeport, Fairmont, or Morgantown, West Virginia. Requires up to 20% travel within the territory.

Salary: $83,000 - $108,000

Company

hirify.global is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics.

What you will do

• Strategically partner with the sales organization to ensure success for large account segments and patients.
• Drive account performance by monitoring registration volume, device inventory, and customer satisfaction.
• Serve as the primary point of contact and escalation point for internal teams and customers.
• Train customers on hirify.global service tools including ZioSuite and MyZio.
• Collaborate with Marketing, Customer Care, and Clinical Operations to create workflow efficiencies.
• Conduct in-person account management initiatives and support Quarterly Business Review sessions.

Requirements

• Bachelor’s degree preferred.
• At least 3 years of experience in account management or customer success supporting large/complex accounts.
• Proven experience in a healthcare, medical device, or biotechnology environment.
• Proficiency with Salesforce CRM and Microsoft Office.
• Willingness to travel up to 20% within the assigned territory.

Nice to have

• Strong analytical skills to identify trends and present actionable information.
• Understanding of how to apply key performance measurements to drive commercial development.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting on the first day.
• Financial benefits including 401(k) with company match and an Employee Stock Purchase Plan.
• Pre-tax benefit options (FSA, dependent care, commute reimbursement) and HSA employer contributions.
• Paid parental leave, paid holidays, and PTO.
• Additional support including emotional health resources and legal/financial assistance.