Client Success Leader (Staffing)

TL;DR

Client Success Leader (Staffing/B2B Services): Managing the entire client portfolio to ensure near-perfect account retention and driving revenue growth through expansion and referrals with an accent on relationship farming and stakeholder mapping. Focus on achieving 130% net revenue retention, building a scalable client success engine, and resolving high-stakes escalations to support growth toward $100M ARR.

Location: Fully Remote (Must be based in the USA)

Salary: $150,000 – $300,000 OTE

Company

hirify.global finds and trains AI-native remote professionals to place them as managed contractors into venture-backed tech and healthcare companies.

What you will do

• Lead and reshape the client success team to maintain approximately 100% logo and revenue retention.
• Identify and close headroom for account expansion to reach 130% net revenue retention.
• Build and manage a referral engine to provide a standing quota of qualified leads to the BD team.
• Map and maintain relationships with all stakeholders across the client portfolio to create proactive value.
• Act as the primary point of escalation for client issues, ensuring every critical situation is resolved successfully.

Requirements

• Experience managing hundreds of client or partner relationships within venture-backed companies, staffing firms, or B2B agencies.
• Must be based in the USA.
• Strong emotional intelligence and ability to read rooms and stakeholders effectively.
• Extreme ownership mentality, acting as the final escalation point for account stability.
• Creative problem-solving skills focused on strategic value rather than discounting.

Culture & Benefits

• Competitive base salary with uncapped performance-based earnings.
• Fully remote work environment.
• Unlimited PTO and annual company retreats.
• Direct partnership and influence with the company founders.
• Significant ownership over the overall company growth strategy.