Product Support Specialist (Medtech)

Location: Remote (USA) or Onsite in Kennewick, WA

Salary: $80,000 - $100,000 USD

Company

hirify.global develops and provides medical devices used in clinical neurophysiology and sleep medicine to impact patient care.

What you will do

• Guide customers through product operation, configuration, and best practices.
• Troubleshoot hardware, software, and networking issues efficiently.
• Build and maintain deep expertise across the full hirify.global product line.
• Provide timely solutions and proactive follow-ups to ensure customer satisfaction.
• Participate in weekend support and after-hours on-call rotations.

Requirements

• Associate degree in a related field or 2+ years of experience in clinical neurophysiology, IT, or biomedical technology.
• Strong computer proficiency, including software platforms, networking, and hardware.
• Ability to communicate complex technical concepts clearly in writing and via phone.
• Analytical mindset to assess problems quickly and deliver practical solutions.
• Must be based in the USA.

Nice to have

• Degree in Polysomnographic or Electroencephalograph Technology from a CAAHEP-accredited program.
• Credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), or Certified in Neurophysiologic Intraoperative Monitoring (CNIM).
• 1+ year of clinical experience as a sleep/EEG technician or 2+ years in help desk/network support.
• Knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems.

Culture & Benefits

• Opportunity to work on products directly impacting patient healthcare.
• Flexible work location: choice between remote work or the Kennewick, WA headquarters.
• Collaborative and mission-driven team environment.
• Company commitment to professional growth and investment in employees.