Customer Support Specialist (Biotech)

Location: San Francisco, California; hybrid schedule with Monday–Thursday in the office and Friday remote

Salary: $70,000–$90,000 annually

Company

hirify.global develops, manufactures, and banks cell therapy products using stem cell science for blood, immune, and orthopedic diseases.

What you will do

• Serve as the primary point of contact for assigned orthopedic distributors and business partners.
• Process, track, and coordinate customer orders throughout the order lifecycle.
• Maintain accurate customer and account records in internal systems.
• Support new account onboarding and training activities.
• Partner with Finance on invoicing, payment-status monitoring, and collections support.
• Resolve order inquiries, track account data, and report key business metrics.

Requirements

• 2–3 years of customer service experience in B2C and/or B2B sales.
• Experience with order processing, invoicing, or account management.
• Strong problem-solving, organization, time-management, and communication skills.
• Ability to manage multiple priorities independently while collaborating with Sales, Finance, Fulfillment, and Operations.
• Ability to work in a fast-paced startup environment and meet deadlines.

Nice to have

• Bachelor’s degree in Business, Healthcare Administration, or Life Sciences.
• Experience supporting medical device, orthopedic, biotech, healthcare, or life sciences customers.
• Familiarity with CRM systems such as Salesforce or HubSpot and ERP platforms such as NetSuite, SAP, or Oracle.
• Experience working with distributors, sales teams, or healthcare providers.
• Knowledge of orthopedic products, biologics, or tissue products.

Culture & Benefits

• Hybrid work schedule with four office days and one remote day each week.
• Stock options and 401(k) matching.
• Medical, dental, and vision coverage.
• Four weeks of accrued annual PTO plus 11 company holidays.
• Employer-paid life insurance, long-term disability coverage, and gym or recreational sports reimbursements.