Customer Care Coordinator (Healthcare Software)

Location: Hudson, Ohio, United States; legal authorization to work in the U.S. is required. Hybrid culture with flexible workspaces.

Company

hirify.global provides a technology and software platform that helps hospitals and healthcare service organizations manage mission-critical equipment and automate procurement of parts, services, and training.

What you will do

• Handle inbound customer service calls and email inquiries, aiming for first-contact resolution.
• Assist with order placement and status, billing, repairs, returns, quote requests, and website or system troubleshooting.
• Escalate complex issues to the appropriate departments and maintain professional customer relationships.
• Update customer data, order details, and case information in relevant systems.
• Document customer interactions, resolutions, and important case details accurately.
• Attend training and meetings and collaborate with colleagues and management on product, policy, and process updates.

Requirements

• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Empathy, active listening, and the ability to de-escalate customer issues.
• Cooperative attitude and ability to work effectively in a team environment.
• Legal authorization to work in the United States.

Culture & Benefits

• Hybrid work culture with workspaces designed to balance flexibility, collaboration, and productivity.
• Competitive compensation package with incentives and company ownership or equity.
• Comprehensive benefits including a 401(k) match, health benefits, and college debt reduction.
• Training, coaching, and professional development opportunities.
• Inclusive and diverse workplace focused on collaboration and continuous learning.