Customer Service Representative - Remote

Location: Remote, must reside in Atlanta, Georgia or San Jose, California; work availability required between 7:00am and 8:00pm.

Hourly pay: $20.00–$20.00.

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions. hirify.global Itamar focuses on home sleep apnea testing technology, including the WatchPAT product family.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and provide timely responses.
• Investigate and resolve customer, sales representative, and clinician issues according to established guidelines.
• Document actions, discussions, and case resolutions accurately.
• Educate customers about products and services and support customer retention.
• Escalate unresolved issues to the Customer Service Manager.

Requirements

• Must reside in Atlanta, Georgia or San Jose, California.
• Two or more years of customer support or technical support experience.
• Experience working remotely with a suitable at-home workstation.
• Experience with MS Office, Internet Explorer, remote support tools, Windows, and SQL.
• Strong verbal and written communication, analytical reasoning, organization, multitasking, and troubleshooting skills.
• Ability to explain technical issues to non-technical customers and work independently as part of a team.

Nice to have

• Bachelor's degree.
• Salesforce experience.

Culture & Benefits

• Work in a fast-growing company operating in more than 140 countries.
• Join a mission focused on improving outcomes for underserved patients with critical cardiopulmonary conditions.
• Culture emphasizing innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.