Customer Service Representative (Automotive Manufacturing)

Location: Danville, Kentucky, United States

Company

hirify.global supplies engineered driveline, sealing, and thermal-management technologies for passenger vehicles and commercial trucks, serving original-equipment manufacturers and aftermarket customers through a global network of engineering, manufacturing, and distribution facilities.

What you will do

• Provide timely and accurate updates on customer order status, requests, lead times, and expedited orders.
• Enter and process customer orders and changes in the MRP system, including order acknowledgements and required documentation.
• Coordinate with Sales, Production, Shipping, Purchasing, Accounting, Warehousing, and carriers to resolve delivery, shipment, and customer issues.
• Identify delivery and quality problems, determine appropriate resolutions, and prevent defective products from being shipped.
• Maintain customer website requirements, product knowledge, order-entry methods, files, reports, and correspondence.
• Participate in continuous improvement of quality, shipping, inventory-management, and order-processing methods.

Requirements

• 3–5 years of experience managing customer accounts, providing customer service, or supporting customer relationships in a manufacturing environment; an Associate’s degree is preferred.
• Proficiency with ERP/MRP applications, with SAP strongly preferred, and Microsoft Office.
• Strong written and verbal communication, organizational, analytical, problem-solving, and interpersonal skills.
• Ability to manage multiple complex tasks, prioritize work, meet cost and schedule requirements, and remain effective under stress.
• Knowledge of MRP operations, scheduling, data management, forecasting, and production planning.
• Ability to work independently and collaboratively, resolve conflicting interests, and build cooperation across functions.

Nice to have

• Automotive manufacturing experience.
• Knowledge of Lean principles and techniques, including value stream mapping, voice of the customer, kaizen, continuous flow, and 5S.
• Experience training others or designing practical learning exercises.

Culture & Benefits

• Work with a global organization of approximately 28,000 employees.
• Collaborate across manufacturing, logistics, sales, purchasing, accounting, and production functions.
• Participate in training on new parts, customer requirements, and standards.
• Physical work requirements include extended periods of sitting, standing, and walking and occasional lifting or moving of up to 50 pounds.
• Equal opportunity employment with reasonable accommodation available for qualified individuals with disabilities.