Customer Service Manager (Automotive)

TL;DR

Customer Service Manager (Automotive): Managing customer satisfaction and supply chain processes to ensure efficient service delivery with an accent on operational effectiveness and cross-functional collaboration. Focus on leading a high-performance team, optimizing EMEA supply chain standards, and driving continuous innovation in service delivery.

Location: Hybrid in Istanbul, Turkey

Company

hirify.global is one of the world's largest tire companies, dedicated to producing and innovating smart mobility solutions globally.

What you will do

• Design and improve customer service and supply chain processes aligned with EMEA standards to enhance effectiveness.
• Build strong cross-functional partnerships across Cluster Supply Chain and Regional Customer Service teams.
• Lead, coach, and empower team members to foster a high-performance and inclusive culture.
• Manage regional and local supply chain projects according to global standards.
• Identify opportunities for continuous improvement and innovation within the business landscape.

Requirements

• Location: Must be based in Istanbul, Turkey (Hybrid)
• Bachelor's degree in Business Administration or a related field.
• At least 5 years of professional experience, including 3 years in a leadership role.
• Proven experience in Supply Chain Operations or Customer Service.
• Languages: Fluent in Turkish and English
• Proficiency in SAP and Microsoft Office.

Culture & Benefits

• Inclusive and supportive work environment.
• Opportunities for professional growth and continuous learning.
• Collaborative global team culture.
• Focus on bold thinking and exceeding expectations.