Customer Service Representative (Automotive Manufacturing)

Location: Cd Juárez, Chih., Mexico

Company

hirify.global designs and manufactures vehicle technologies and systems for commercial vehicle, automotive, off-highway, and agricultural vehicle manufacturers, including driveline, vision, emissions control, safety, and security products.

What you will do

• Respond to customer inquiries and complaints related to production shipments and guide compliant resolutions.
• Coordinate communication between customers, factory order entry, Program and Commercial Managers, IT, warehouse personnel, and other internal teams.
• Enter and monitor production, prototype, return, and direct-shipment orders, including customer terms such as freight conditions and pricing.
• Track on-time shipments and customer deliveries, prepare management charts and exception reports, and communicate out-of-line conditions affecting delivery performance.
• Coordinate EDI error resolution, review FFR claims, authorize company-induced outbound freight, and support special customer shipping requirements.
• Participate in customer complaint meetings and support continual improvement, environmental, and supply-chain security requirements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of five years of customer service experience in a transportation-type manufacturing environment.
• Strong oral and written communication skills.
• Analytical skills, decision-making ability, teamwork, leadership, and the ability to work under pressure.
• Knowledge of Microsoft Office.

Nice to have

• APICS certification.

Culture & Benefits

• Work within a quality-focused manufacturing organization with a long history of developing vehicle technologies.
• Collaborate across customer service, manufacturing, logistics, commercial, program, IT, and warehouse functions.
• Support continual improvement and compliance with IATF 16949, ISO 14001, and BASC-CTPAT requirements.