Customer Success AI Solutions Consultant (Enterprise AI)

TL;DR

Customer Success AI Solutions Consultant (Enterprise AI): Own post-sales relationships for enterprise customers, driving measurable business outcomes by mapping and redesigning critical workflows and activating AI-powered use cases. Focus on translating customer goals into value hypotheses, success metrics, and practical AI solutions while leading change management and adoption business reviews.

Location: Aligned to a hirify.global office hub; expected in-office 3 days/week. Travel up to 40% for customer engagement.

Salary: $100,000—$125,000 USD

Company

hirify.global provides Intelligent Content Management with enterprise AI to help organizations transform content-driven workflows.

What you will do

• Own the post-sales relationship for a portfolio of enterprise customers, focusing on long-term value realization.
• Partner with customers to map, redesign, and improve critical workflows.
• Identify and activate AI-powered use cases within customer workflows.
• Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management to drive adoption of new workflows and behaviors, including stakeholder alignment and enablement.
• Run strategic adoption business reviews focused on outcomes, ROI, and future opportunities; identify risks and opportunities using qualitative and data insights.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or related customer-facing roles managing a book of business.
• Experience working with enterprise customers and engaging senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and measurable business outcomes.
• Comfort with technical and business conversations, including discussing integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools with enough technical depth to evaluate and challenge solutions without writing production code.
• Strong communication and storytelling skills to articulate value clearly and persuasively.

Culture & Benefits

• In-office expectation: work from the assigned office at least 3 days per week.
• Travel: up to 40% for customer engagement.
• Eligible for equity and benefits; base salary/OTE depends on knowledge, skills, experience, and work location.
• AI-first mindset and emphasis on growth, adoption, churn mitigation, and expansion.