Senior Manager of Specialist Solutions Consulting (AI)

Location: US - Massachusetts - Remote

Salary: $151,600–$235,200 annually, with possible annual bonus or commission plus benefits and other incentives.

Company

hirify.global develops technology for customer service, sales, revenue operations, workflow automation, and AI-powered customer engagement.

What you will do

• Lead and grow the US Customer Service Specialist Solution Consulting team.
• Act as a player/coach and provide senior technical and architectural guidance in strategic enterprise opportunities.
• Design AI-driven contact center and service-to-sales transformations using agentic AI, workflow orchestration, real-time decisioning, and automation.
• Partner with sales to connect service interactions, sales workflows, and revenue processes into unified customer engagement solutions.
• Guide architectures involving CCaaS, CTI integrations, digital self-service, case management, AI agents, and omnichannel engagement.
• Develop repeatable knowledge and elevate technical quality across solution consultants, delivery teams, partners, and clients.

Requirements

• 8+ years of CRM experience, including at least 3 years in leadership roles.
• Experience leading presales or delivery teams supporting enterprise customers.
• Hands-on experience with enterprise contact centers and customer engagement platforms.
• Background in AI-enabled self-service, workflow automation, case management, and service-to-sales strategies.
• Deep understanding of generative and agentic AI in assisted service, self-service, and orchestration use cases.
• Bachelor’s degree in Computer Science, Business Administration, Engineering, or a related field.

Culture & Benefits

• Continuous learning and development opportunities.
• Innovative, inclusive, agile, flexible, and collaborative work environment.
• Competitive global benefits program including pay, bonus incentives, and employee equity.
• Recognized technology leadership across multiple product categories.