Senior Customer Transformation & Adoption Manager (SaaS)

TL;DR

Senior Customer Transformation & Adoption Manager (SaaS): Driving the successful adoption and operationalization of new AI-enabled capabilities across the customer lifecycle with an accent on value realization and cross-functional readiness. Focus on closing the loop between customer feedback, product delivery, and measurable business outcomes.

Location: Remote (USA)

Salary: $110k - $120k+ USD

Company

hirify.global is a global leader in cloud-based spend management solutions that use Artificial Intelligence to simplify accounts payable and finance processes.

What you will do

• Develop and manage processes to communicate new features, enhancements, and fixes to customers.
• Partner with Customer Success teams to drive awareness, adoption, and value realization of product capabilities.
• Ensure internal teams (Professional Services, Support, Sales) are operationally prepared for major releases.
• Manage a closed-loop process connecting customer requests, product delivery, and follow-up communication.
• Develop frameworks to measure adoption and business impact using KPIs and usage data.
• Support organizational readiness for AI-enabled products and identify AI opportunities for adoption tracking.

Requirements

• Experience leading organizational change management or customer transformation within a SaaS or tech environment.
• Proven ability to execute enterprise change management strategies for complex, cross-functional initiatives.
• Experience designing stakeholder engagement, communication, and training plans that drive business outcomes.
• Strong executive communication skills and experience facilitating workshops with senior leadership.
• Ability to measure change adoption through KPIs and value realization metrics.
• Must be based in the USA.

Nice to have

• Prosci®, ACMP, or other recognized change management certifications.
• Exposure to automation, workflow optimization, or AI-enabled tools.

Culture & Benefits

• Collaborative and meritocratic work culture with supportive leadership.
• Focus on innovation and balance, providing employees freedom to focus on high-impact work.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and retirement benefits.
• Opportunity to work in a diverse, global community with a global impact.