Senior Partner Development Program Manager (Observability)

TL;DR

Senior Partner Development Program Manager (Observability): Managing the success of OEM and Technology partners, including the plugin marketplace, with an accent on operational success and partner lifecycle management. Focus on building automation-driven systems, scaling partner reach using AI, and optimizing revenue share processes.

Location: Remote (United States)

Salary: $160,000 – $195,000

Company

hirify.global is the company behind the open observability cloud, built on the principles of open source, open standards, and a global remote culture.

What you will do

• Manage the full lifecycle of OEM and Technology partners from onboarding to activation and renewal.
• Drive partner operational success and revenue goals using one-to-many communication, automation, and AI.
• Collaborate cross-functionally to ensure partnership contracts and mutual obligations are met.
• Define and implement processes for operational success of agreements with royalty or revenue share components.
• Monitor deployment health and customer satisfaction to identify risks and blockers.
• Develop internal/external enablement materials and report on program progress using data-driven metrics.

Requirements

• 5+ years of experience managing partner/customer portfolios and driving retention strategies.
• Proven ability to operate at scale and support partners through a 1:many engagement style.
• Experience building agentic systems focused on automating processes.
• Experience helping partners and customers navigate marketplaces and associated transactions.
• Strong analytical skills and the ability to solve complex business challenges independently.
• Must be based in the United States.

Culture & Benefits

• 100% remote work environment with a global, collaborative, and low-ego culture.
• Generous annual leave policy of 30 days, including specific company shutdown days.
• Ownership in the company through Restricted Stock Units (RSUs).
• Transparent communication, autonomy, and an innovation-driven work atmosphere.
• Defined career growth pathways and highly approachable leadership.
• In-person onboarding experience to integrate new hires into the company culture.