Customer Success Manager (Public Sector)

TL;DR

Customer Success Manager (Public Sector): Leading the post-sale relationship for public sector accounts to drive adoption, renewal, and expansion with an accent on commercial growth and data-driven ROI storytelling. Focus on managing NRR and GRR outcomes, navigating complex government and educational organizational structures, and identifying product improvement opportunities.

Location: Austin, Texas (Choice in where and how you work)

Company

A global design platform redefining how the world experiences design.

What you will do

• Lead the post-sale relationship for Public Sector accounts, covering adoption, advocacy, renewal, and expansion.
• Identify growth opportunities and partner with account teams to expand existing accounts.
• Utilize data and analytics to demonstrate ROI and influence decision-making via compelling storytelling.
• Manage risks related to budget cycles and leadership changes to ensure accurate renewal forecasting.
• Develop deep platform expertise to articulate value for specific Public Sector use cases.
• Collaborate with cross-functional teams to drive product improvements based on customer feedback.

Requirements

• 3+ years of experience as a Customer Success Manager in B2B SaaS.
• Proven track record of meeting or exceeding renewal and expansion targets.
• Ability to manage revenue, identify growth levers, and handle commercial accountability.
• Skill in navigating complex organizational structures and building trust with senior stakeholders.
• Strong data analysis skills to interpret metrics and influence decision-makers.
• Must be based in the USA.

Nice to have

• Experience with Public Sector customers (Higher Education, Government, Healthcare, or Not-for-profit).

Culture & Benefits

• Equity packages.
• Comprehensive health benefits plans.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance for wellbeing and office setup.
• Flexible leave options to recharge and support personal needs.