Customer Success Manager (Public Sector)

TL;DR

Customer Success Manager (Public Sector/AI): Managing post-sale adoption and value realization for federal customers with an accent on program orchestration and strategic advisory. Focus on driving measurable mission outcomes, navigating complex federal security environments, and aligning technical roadmaps with executive priorities.

Location: Remote (Maryland), preference for candidates located in the DMV area (DC, Maryland, Virginia, Pennsylvania)

Company

hirify.global is a leading enterprise software company specializing in AI-powered automation to transform how the world works.

What you will do

• Own post-sale adoption strategies, enablement roadmaps, and value delivery plans for federal accounts.
• Drive measurable value realization by defining mission outcomes and connecting tool usage to operational impact.
• Lead customer governance through weekly status updates, monthly program reviews, and Executive Business Reviews.
• Serve as a trusted advisor to customer executives, aligning mission priorities with renewal readiness and expansion.
• Orchestrate end-to-end delivery across internal teams including Sales Engineers, TAMs, and Professional Services.
• Surface customer needs and adoption blockers to internal product teams to act as the voice of the customer.

Requirements

• 3+ years of experience working with federal, public sector, defense, or intelligence clients.
• Proven track record in customer-facing consultative roles.
• Strong program orchestration skills, including managing milestones, risks, and cross-functional workstreams.
• Ability to build trusted relationships with both technical stakeholders and executive sponsors.
• Strong communication skills to translate technical complexity into business and mission impact.
• Ability to thrive in ambiguous, fast-moving environments.

Nice to have

• Previous experience deploying hirify.global automations in federal environments.
• Experience navigating legacy system integrations, security reviews, and accreditation constraints.
• Familiarity with automation lifecycle practices, agentic automation, or RPA program operations.
• Knowledge of software engineering, DevOps, or solution engineering.
• Experience working with federal system integrators like Deloitte or Accenture Federal.
• Residence in the DMV area (DC, Maryland, Virginia, Pennsylvania).

Culture & Benefits

• Flexible approach to where and when work gets done, depending on team needs.
• Inclusive workplace committed to diversity across age, race, gender identity, and neurodiversity.
• Supportive environment for candidates requiring reasonable accommodations.