Enterprise Environmental Customer Success Manager (Environmental Compliance)

TL;DR

Enterprise Environmental Customer Success Manager (Environmental Compliance): Managing a portfolio of high-value enterprise customers to ensure environmental compliance and maximize retention with an accent on RCRA regulations and strategic account growth. Focus on driving Gross and Net Revenue Retention, leading Relationship Business Reviews, and leveraging AI tools to optimize customer experience.

Location: Remote (Must be based in the United States)

Salary: $100,000–$115,000/yr

Company

hirify.global provides a software platform that helps enterprise organizations safeguard facilities and maintain environmental compliance.

What you will do

• Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue.
• Own customer relationships and strategic outcomes, collaborating with TPMs, AEs, and Engineering.
• Lead structured Relationship Business Reviews (RBRs) to demonstrate customer value and drive strategic conversations.
• Meet and exceed Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
• Serve as a consultative advisor to customers using EHS industry and product expertise.
• Identify expansion opportunities and proactively mitigate churn risks.

Requirements

• Must be based in the United States (indicated by 401k and US-market focus).
• 3+ years of experience in consulting or managing enterprise-level environmental programs.
• 2+ years of experience working with RCRA regulations.
• Ability to use account health data and platform signals to prioritize a book of business.
• Proven ability to meet SLA expectations for responsiveness in customer-facing roles.
• Comfort leveraging AI tools and a modern tech stack to manage complex operations efficiently.

Culture & Benefits

• Remote-first culture with a dedicated allowance to support your home work setup.
• Competitive benefits including medical, dental, vision, and 401k match.
• Opportunity to earn equity in the company.
• Responsible Paid Time Off and parental leave.
• Sustainable 1:1 sessions focused on both professional and career growth.
• In-person hirify.global Summits to build community and share wins.

Hiring process

• Initial resume screening may use AI-powered tools (candidates can opt out via email).
• Final hiring decisions are made exclusively by the People Ops and hiring teams.