Sales Engineer (AI)

TL;DR

Sales Engineer (AI): Designing and implementing AI-powered conversational agents and technical solutions for enterprise contact centers with an accent on prompt engineering, API integration, and technical pre-sales. Focus on translating complex customer requirements into functional AI agent designs and leading hands-on technical trials.

Location: Remote

Company

AI platform helping contact centers resolve more requests and improve agent performance using conversation intelligence and AI agents powered by LLMs.

What you will do

• Own the technical side of the sales process and gather detailed customer requirements.
• Design and iterate on conversational AI agents through prompt engineering to optimize performance and tone.
• Create API specifications and use visualization tools to illustrate dataflow and integration points.
• Lead hands-on trials using prospect data to demonstrate platform value.
• Analyze conversational data to identify trends and automation opportunities.
• Collaborate with product and engineering teams to ensure trial success and stakeholder alignment.

Requirements

• 2+ years in Solutions Engineering or a similar customer-facing technical role.
• Experience with prompt engineering and a strong curiosity about AI.
• Proficiency with APIs and authentication methods (e.g., REST, OAuth 2.0).
• Degree in Computer Science, Information Systems, or equivalent practical experience.
• Strong communication skills for tailoring technical messages to various stakeholders.

Nice to have

• Experience with tools like Postman, Grok, Salesforce, and Zendesk.

Culture & Benefits

• Remote-first culture with distributed teams and flexibility in calendar management.
• Company-wide offsites and team gatherings for in-person connection.
• Stipends for professional development, books, and conferences.
• Comprehensive health and wellness benefits, including flexible vacations and a sabbatical after 5 years.
• Competitive salary and equity ownership in a fast-growing AI company.