Liability & Litigation Adjuster (Homeowners Insurance)

Location: Austin, Texas, United States, or Dallas, Texas, United States. The stated base pay range references San Jose, California, and Morristown, New Jersey.

Base pay: $110,000–$133,000 annually.

Company

Hippo uses technology and data to provide homeowners insurance and diversified carrier platform solutions through MGA partnerships.

What you will do

• Manage complex Personal Lines Homeowners property and liability claims, with emphasis on litigated and potentially litigated files.
• Contact policyholders, establish expectations, develop action plans, investigate losses, and assess initial exposure.
• Review policy language and investigation findings to determine coverage and communicate determinations clearly to policyholders.
• Coordinate vendors, maintain accurate claim documentation, monitor reserves, and issue settlement payments within assigned authority.
• Evaluate and negotiate settlements, follow up throughout the claim lifecycle, and collaborate with property adjusters and outside counsel.
• Serve as a technical resource, mentor, and trainer, and provide supervisor-level coverage when requested.

Requirements

• At least six years of Property & Casualty claims experience, including at least three years adjusting litigated liability claims involving both first- and third-party matters.
• Knowledge and experience with homeowners liability investigation and litigation, including complex first-party litigation and potential bad faith allegations.
• Working knowledge of claims investigation, policy interpretation, settlement negotiation, good faith and fair dealing principles, and file analysis.
• Thorough understanding of applicable Department of Insurance regulations and compliance requirements.
• Active multi-state claims adjuster license(s), including Texas, with the ability to obtain additional state licenses as required.
• Strong critical thinking, fraud-prevention, written and verbal communication, organization, record-keeping, and independent judgment skills.
• Ability to manage a varied caseload, prioritize competing demands, and collaborate with policyholders, team members, vendors, and outside counsel in a fast-paced environment.

Nice to have

• Bachelor’s degree in business, risk management, or a related field; alternatively, a high school diploma or equivalent combined with the required claims experience.
• Professional claims designation such as Associate in Claims (AIC) or Senior Claims Law Associate (SCLA).
• Experience with a Special Investigations Unit (SIU) or fraud-related matters.

Culture & Benefits

• Technology-focused environment emphasizing ownership, curiosity, collaboration, continuous improvement, and customer care.
• Medical plans, employer-covered dental and vision coverage, 401(k), disability coverage, employer-paid life insurance, FSA, and EAP.
• Equity compensation eligibility, training, and internal career growth opportunities.
• Flexible time off and 12 weeks of parental leave for primary and secondary caregivers.