Technical Success Manager (Cybersecurity)

Location: Los Angeles Office, United States

Salary: $100,000–$120,000 base plus commission with an 80/20 split. Final offer depends on experience and location.

Company

hirify.global provides AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams, understanding their workflows, priorities, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and deliver measurable value.
• Identify high-value use cases and guide customers from deployment to active use in daily security operations.
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical health insights for renewals, QBRs, account strategy, expansion, upsell, and cross-sell opportunities.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Values include ownership, teamwork, high standards, urgency, and continuous learning.
• Opportunities to develop skills and grow beyond current role responsibilities.
• Cross-functional collaboration across Account Executives, Solutions Engineering, Professional Services, Support, and Renewals.
• Focus on integrity, accountability, and high governance standards.