Technical Account Manager (Cybersecurity)

Location: California, United States; regular customer meetings may take place remotely and on-site.

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect email, cloud, collaboration tools, data, and AI workflows.

What you will do

• Provide ongoing, proactive technical leadership and support for strategic enterprise customers.
• Manage support interactions, customer escalations, internal advocacy, and proactive escalation activities.
• Direct crisis and incident response with account, support, operations, and engineering teams.
• Lead customer meetings and executive presentations covering system performance, issues, releases, ROI, and recommendations.
• Develop customer-specific technical strategies, recommendations, roadmaps, and process improvements.
• Plan production changes across multiple services and technologies while identifying risks, coordinating priorities, and completing concurrent tasks independently.

Requirements

• 4+ years of experience in client or professional services, sales engineering, senior support engineering, IT operations management, or a senior engineering role.
• Knowledge of email and networking technologies, Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong customer service, written communication, and oral communication skills.
• Experience leading technical staff through crisis situations.
• Knowledge of project management and strong time management skills, with the ability to work independently and collaboratively.

Culture & Benefits

• Flexible work environment with global collaboration and networking opportunities.
• Competitive compensation and comprehensive benefits.
• Career development opportunities and recognition for contributions.
• Annual wellness and community outreach days.
• Culture centered on boldness, responsiveness, accountability, vision, and exceptional execution.