Operations And Project Management Specialist (SaaS)

TL;DR

Operations And Project Management Specialist (SaaS): Building the operational engine and scalable processes for the partner ecosystem with an accent on cross-functional coordination and governance. Focus on automating reporting and documentation using AI tools to increase team efficiency.

Location: Remote (Global), Hybrid, or Onsite (London, UK; Montreal or Quebec City, Canada; Weert, Netherlands)

Company

hirify.global is a pioneer in AI-powered search and recommendations, utilizing machine learning to personalize digital experiences for customers, partners, and employees.

What you will do

• Lead operational initiatives to improve the scalability, efficiency, and governance of the partner ecosystem.
• Coordinate cross-functional projects across Sales, Revenue Operations, Marketing, Professional Services, and Customer Success.
• Support partner onboarding, activation, enablement logistics, and ongoing lifecycle activities.
• Collaborate with Revenue Operations to maintain reporting, dashboards, and key performance metrics.
• Manage internal communications, including the Alliances newsletter, Confluence space, and Slack channels.
• Drive AI-enabled process improvements using tools like ChatGPT and Claude to automate reporting and streamline documentation.

Requirements

• 2+ years of experience in project management, operations, business operations, or partnerships.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Excellent communication skills and confidence working with cross-functional stakeholders.
• Proactive and resourceful mindset with the ability to work independently in an evolving environment.

Nice to have

• Experience working in a SaaS environment with global or multi-region teams.
• Proficiency with Salesforce, Microsoft Excel, Microsoft Power BI, or Confluence.
• Experience using AI tools (ChatGPT, Claude, etc.) to build efficient workflows.
• Experience supporting partner, customer success, or go-to-market organizations.

Culture & Benefits

• Flexible work modes: full remote, hybrid (two pillar days per week), or in-person.
• Inclusive and diverse environment that encourages applicants from all backgrounds.
• Culture of continuous learning and seeking new challenges in an innovative industry.
• Collaborative atmosphere with a focus on diversity as a fuel for innovation.