Senior Onboarding Consultant (SaaS)

TL;DR

Senior Onboarding Consultant (SaaS): Leading new customers through the implementation and onboarding journey of a scheduling platform with an accent on solution design, technical configuration, and strategic engagement. Focus on designing scalable workflows, managing complex stakeholder groups, and driving rapid time-to-value for high-value clients.

Location: Hybrid in London, United Kingdom

Company

hirify.global (part of Xero) is a SaaS platform helping businesses manage shift work and scheduling using Agentic AI to improve work-life balance.

What you will do

• Lead end-to-end onboarding and implementation for strategic and technically complex customers.
• Conduct high-quality discovery to translate business goals and operational challenges into structured onboarding plans.
• Guide customers through solution design and system configuration to ensure long-term scalability.
• Manage implementation conversations with a broad range of stakeholders, from operational to executive levels.
• Proactively identify and resolve delivery risks, technical blockers, and adoption challenges.
• Partner cross-functionally with Sales, Support, and Product teams to ensure a seamless customer handover.

Requirements

• Proven experience in SaaS onboarding, implementation, or customer success managing complex engagements.
• Strong technical aptitude for discussing system configuration, workflow design, and integration requirements.
• Expertise in leading customers through structured rollout and change management processes.
• Excellent project, time, and prioritization skills across multiple concurrent customer journeys.
• Must be based in or able to work in a hybrid setup in London, UK.

Nice to have

• Experience in workforce-intensive industries such as hospitality, retail, or healthcare.
• Experience with technically involved implementations involving data considerations or complex process design.

Culture & Benefits

• Comprehensive benefits including pension, health insurance, and generous vacation.
• Participation in an Employee Share Plan in addition to base salary.
• Flexible remote work options.
• Strong social culture with frequent team and company activities.
• Commitment to growth, professional progression, and a healthy work-life balance.