Software And Warranty Operations Associate (Cloud Software)

Location: Merrimack, New Hampshire, United States. Onsite role. Applicants must be authorized to work for any employer in the U.S.

Salary: $22.84–$28.89 per hour

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, software, cloud, cybersecurity, and professional IT services to businesses, schools, and government agencies.

What you will do

• Support purchasing activities for software and warranty vendors, including reviewing price lists, SKUs, purchase orders, vendor agreements, and program rules.
• Monitor operational queues and manage cases related to orders, ETAs, returns, activations, and registrations within established service levels.
• Activate and register customer purchases according to vendor requirements and track deliverables through order completion.
• Assist with revenue recognition, returns authorizations, reporting, and audit compliance.
• Build relationships with vendor and supplier support teams through conversations and webinars.

Requirements

• Basic working knowledge of software, cloud, activation, and warranty operations.
• Basic ability to use Microsoft 365 Business applications, including Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
• Strong attention to detail and clear, professional written and verbal communication.
• Ability to solve routine problems, identify process improvements, and escalate non-standard issues.
• Ability to work independently, prioritize tasks, learn quickly, and meet fixed service levels.
• U.S. work authorization is required; employment visa sponsorship is not available.

Culture & Benefits

• Supportive work environment focused on helping customers connect with technology.
• Medical insurance, 401(k) plans, and a competitive total rewards package.
• Paid vacation, sick time, Wellness Time Off, and Volunteer Time Off.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.