Customer Service Representative (Insurance)

TL;DR

Customer Service Representative (Insurance): Providing frontline support to policyholders regarding coverage, claims, and billing with an accent on accuracy, empathy, and efficient problem resolution. Focus on managing inbound and outbound interactions across phone, email, and chat while maintaining precise account records.

Location: Remote (Must be based in the US)

Salary: $24.04 per hour

Company

hirify.global is a global insurance distribution platform specializing in wholesale brokerage and program administration.

What you will do

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Research and resolve questions related to policy coverage, claims, and billing.
• Maintain accurate records of all customer interactions and transactions.
• Escalate complex issues to senior team members or management.
• Perform data entry tasks, including sorting and indexing scanned mail and emails.
• Meet production quotas and quality standards set by management.

Requirements

• High school diploma or equivalent.
• 1-2 years of experience in customer service or call center environments.
• Must be based in the United States.
• Experience in insurance, healthcare, or veterinary reception is a strong advantage.
• Ability to obtain a Property & Casualty (IL) license.
• Strong communication and problem-solving skills.

Culture & Benefits

• Full-time employment in a global insurance distribution environment.
• Entrepreneurial culture combined with operational excellence.
• Opportunities to work within a specialized team of insurance professionals.