Bilingual Claims First Notice Of Loss Representative II (Insurance)

TL;DR

Bilingual Claims First Notice Of Loss Representative II (Insurance): Managing auto claim intake, claim creation, and customer service for GM drivers with an accent on bilingual communication and efficient claim initiation. Focus on handling high-volume inbound calls, utilizing AI tools for workflow efficiency, and ensuring accurate data entry for claims.

Location: Remote (Must be based in the United States)

Salary: $18.51 - $33.42 per hour

Company

hirify.global is a strategic growth initiative within General Motors focused on reinventing the insurance experience for GM consumers using connected vehicle technology.

What you will do

• Handle Auto Claim intake (FNOL), including claim creation and customer service via phone and email.
• Investigate customer needs and manage the experience from initial intake to claim assignment.
• Initiate vehicle inspections, rental car setups, and other tools to expedite the claims process.
• Collaborate with team members to resolve complex issues and escalate when necessary.
• Utilize AI tools like Microsoft Copilot to improve workflow efficiency and research.
• Support workload surges and catastrophe operations, including significant overtime during designated events.

Requirements

• Must be based in the United States.
• Fluent in English and Spanish.
• Must obtain and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one US State.
• Minimum 1 year of customer contact experience in a phone-intensive contact center environment.
• Proficiency in Windows operation environment and ability to navigate multiple systems simultaneously.
• High School Diploma or equivalent required.

Nice to have

• Prior experience in Insurance Claims.
• Bachelor’s Degree in a related field.
• 2+ years of customer service experience.
• Experience with claims adjusting or previous hirify.global customer service experience.

Culture & Benefits

• Comprehensive benefits package available on day one.
• 401K matching and 12 weeks of 100% paid bonding leave for new parents.
• Tuition assistance, professional training, and GM employee auto discounts.
• 100% remote work environment for better work-life balance.
• Community service pay and nine company holidays.