Scaled Customer Programs Engineer (AI)

Location: Must be based in the United States (Hybrid)

Salary: $151,704 – $224,400 per year

Company

hirify.global is a platform that enables companies to build and govern critical internal software tools safely and efficiently.

What you will do

• Design and implement an automated AI platform for personalized 1:1 customer engagement based on usage and maturity stages.
• Partner with Data Engineering to create real-time views of customer health using product telemetry and usage patterns.
• Maintain and iterate on predictive models for churn and momentum scoring to identify expansion opportunities.
• Build AI-driven workflows to communicate realized business value to economic buyers and drive ROI.
• Integrate engagement systems with CRM (Salesforce), marketing automation, and product analytics tools.
• Prototype and ship internal applications and automations using hirify.global's AI capabilities to serve as a force multiplier for the GTM team.

Requirements

• Must be based in the United States.
• 3-5 years of experience in GTM engineering, marketing operations, or data engineering within a B2B SaaS environment.
• Proficiency in Python, SQL, and JavaScript.
• Experience with AI-assisted development, prompt engineering, and LLM-based automation.
• Hands-on experience with CRM platforms (Salesforce), marketing automation (Marketo, Iterable), and analytics (Amplitude, Mixpanel).
• Strong understanding of SaaS metrics (NRR, churn) and B2B selling frameworks like MEDDIC.

Culture & Benefits

• Hybrid work location.
• Comprehensive benefits plan including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Opportunity to work with a high-growth product used by a third of the Fortune 100.