Customer Success & Development Manager (Fintech)

TL;DR

Customer Success & Development Manager (Fintech): Managing a high-volume B2B client portfolio to drive activation, retention, and revenue growth with an accent on data-driven account management and commercial outreach. Focus on utilizing AI-powered dashboards and CRM signals to optimize client health and execute targeted upsell campaigns.

Location: On-site in Paris, France

Company

hirify.global is Europe's leading finance workspace for SMEs, providing banking services augmented by financial tools.

What you will do

• Own a high-volume B2B client portfolio end-to-end to drive activation, retention, and revenue growth.
• Utilize CRM alerts and AI-powered dashboards to prioritize and act on accounts proactively.
• Design and execute targeted commercial campaigns for credit offers and product adoption.
• Shape the playbooks and processes for portfolio management at scale.
• Collaborate within a distributed team spanning Paris and Barcelona.

Requirements

• Experience managing large volumes of client accounts in a B2B context (fintech, banking, or SaaS).
• Commercial mindset with proven ability to grow revenue via outreach and product adoption.
• Proficiency in using CRM signals and analytics dashboards to guide execution.
• Ability to remain composed and professional when handling churn risks and escalations.
• Must be based in Paris for on-site work.
• Fluency in French is required for managing the French client segment.

Culture & Benefits

• Opportunity to influence a newly launched portfolio management approach.
• Direct access and interaction with CEOs and CFOs of growing businesses.
• Modern AI-powered toolkit designed to minimize administrative tasks.
• Autonomous work environment within a diverse, international team.

Hiring process

• The recruitment process typically lasts approximately 20 working days.