Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Partnering with educators, schools, and local authorities to implement AV1 robots to tackle school absence with an accent on onboarding and long-term customer success. Focus on building trusted partnerships, advising on best practices for inclusivity, and driving the adoption of assistive technology in the SEND and Alternative Provision sectors.

Location: Remote, ideally based in London or South East of England, due to required travel to schools and local authorities.

Company

hirify.global is an EdTech scale-up on a mission to improve attendance and belonging for children who cannot be physically present in school using their AV1 robot.

What you will do

• Build trusted partnerships with local authorities, schools, and multi-academy trusts to tackle school absence.
• Lead customer onboarding and implementation projects, defining key success measures for users.
• Act as a subject matter expert on AV1, advising on change management and maximizing adoption.
• Collaborate with Account Managers to identify expansion opportunities across schools and regions.
• Provide credibility and empathy to help educators create lasting impact for absent students.

Requirements

• Must be based in London or South East of England to facilitate regular travel to schools and local authorities.
• Background as a senior practitioner in schools, Alternative Provisions (APs), or similar educational settings.
• Qualified teacher educated to a degree level.
• Deep understanding of the UK education system, particularly the SEND or Alternative Provision sectors.
• Experience collaborating with Local Authorities (LAs) and Multi-Academy Trusts (MATs).
• Strong ability to build charismatic and credible professional relationships.

Nice to have

• Experience using technology to drive systemic change within the education sector.

Culture & Benefits

• Purpose-led environment focused on inclusivity and educational belonging.
• Flexible remote setup with core working hours from 10:00 to 15:00.
• 27 days of annual leave plus bank holidays and enhanced parental benefits.
• Bonus scheme and reimbursement for mobile and broadband expenses.
• Opportunity for growth within a scaling company with regular social events and an annual trip.