Technical Account Manager (UK)

Location: Remote, UK

Company

hirify.global provides a secure enterprise browser that unifies AI enablement, network access, data protection, identity, and endpoint control in one workspace.

What you will do

• Act as the technical point of contact and trusted advisor for a portfolio of enterprise customers from onboarding through operational maturity.
• Manage support cases, feature requests, and escalations while driving issues to resolution and maintaining customer communication.
• Train customer teams to deploy, manage, and operationalize hirify.global using recommended practices.
• Provide configuration guidance and optimize deployments for security, performance, and usability.
• Explain upcoming releases and new capabilities, connecting product features to customer needs.
• Collaborate with Product, Engineering, Support, and Customer Success, sharing feedback that informs the roadmap.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, preferably SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills for explaining complex topics to technical and non-technical audiences.
• Comfort with Salesforce, Jira, Confluence, and remote collaboration platforms.
• A bachelor’s degree in a technical discipline or equivalent experience is preferred.

Culture & Benefits

• Remote full-time work in the UK.
• Work at the intersection of enterprise security, technology, and customer enablement.
• Collaborative work with Product, Engineering, Support, and Customer Success.