Technical Account Manager - UK

TL;DR

Technical Account Manager (UK): Serve as trusted technical advisor for enterprise customers using hirify.global's secure Enterprise Browser with an accent on onboarding, support, optimization, and adoption. Focus on troubleshooting escalations, delivering training and configuration guidance, and collaborating with internal teams to drive customer success and roadmap feedback.

Location: Remote (UK)

Company

hirify.global builds the Enterprise Browser for secure, controlled web experiences in enterprises, backed by leading VCs like Sequoia and Insight Partners.

What you will do

• Act as technical point of contact for customer portfolio, guiding from onboarding to operational maturity.
• Proactively manage support cases, feature requests, and escalations to resolution.
• Train customer teams on deployment, management, and best practices for hirify.global.
• Provide tailored configuration and optimization aligned with security, performance, and usability.
• Guide on upcoming releases and demonstrate new feature benefits.
• Collaborate with Product, Engineering, Support, and Customer Success teams.

Requirements

• 5+ years in technical account management, solutions engineering, or post-sales technical role in software/cybersecurity.
• Strong technical foundation with enterprise IT/SaaS/security platforms.
• Experience with customer escalations, support tickets, and technical project management.
• Excellent communication for technical and non-technical audiences.
• Comfortable with Salesforce, Jira, Confluence, and remote tools.
• Bachelor’s in technical discipline or equivalent preferred.