Customer Success Manager (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (EdTech): Partnering with schools and education authorities in Germany to implement AV1 technology for children unable to attend school, with an accent on onboarding, change management, and strategic growth. Focus on leveraging leadership experience in the German education system to ensure successful technology adoption and student inclusion.
Location: Must be based in North Rhine–Westphalia (NRW) or South-West Germany. Primarily remote with regular travel to customers and partners across the region.
Company
An EdTech scale-up providing AV1 robots to help educators bring learning and belonging to children who cannot be physically present in school.
What you will do
- Build trusted partnerships with schools, municipalities (Kommunen), and education authorities in NRW.
- Lead customer onboarding and implementation projects, defining success measures for AV1 adoption.
- Act as a subject matter expert on AV1, advising customers on best practices and change management.
- Collaborate with Account Managers to identify and expand the adoption of AV1 across trusts and regions.
- Provide field insights on the German education landscape to continuously improve product and support.
Requirements
- Minimum 10 years of experience in the education sector, ideally in a leadership position (e.g., Schulleitung, Rektorat).
- Deep understanding of the German education system, specifically Länder structures, Schulträger, and Kommunen.
- Proven experience collaborating with education authorities at a leadership level.
- Native or near-native (C1/C2) German proficiency.
- Good written and spoken English.
- Based in North Rhine–Westphalia (NRW) or South-West Germany.
Culture & Benefits
- Remote setup with flexibility around core hours (10:00-15:00).
- Purpose-led culture focused on student inclusion and high standards of care.
- Performance-based bonus scheme.
- Practical perks including a public transport ticket, mobile phone, and internet subscription.
- Possibility of car leasing through salary sacrifice (JobAuto).
- Regular company socials and an annual team trip.
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