Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Drive customer adoption and success for AI-powered engineering tools with an accent on technical onboarding, project scoping, and feedback integration. Focus on enabling expert users through demos and workshops, leading projects from discovery to delivery, and collaborating cross-functionally to align roadmaps with customer needs.

Hybrid in Munich

Company

Rapidly growing company revolutionizing product design and simulation through AI, machine learning, and generative design for automotive, aerospace, and energy industries.

What you will do

• Drive adoption: Create success plans, monitor metrics, and partner on expansion strategies for key accounts.
• Enable users: Deliver demos, onboarding, workshops for designers and simulation engineers.
• Lead projects: Scope solutions, track milestones, manage risks from kick-off to delivery.
• Capture feedback: Relay feature requests to Product and R&D, advocate for industry trends.
• Report KPIs: Track customer health, retention, and adoption milestones.
• Collaborate cross-functionally: Bridge Engineering, Sales, Marketing, and Product teams.

Requirements

• Fluent in English and German - mandatory
• Engineering degree and industry experience in customer-facing role
• Experience in Project and/or Account Management
• At least 6 years in technology-driven environment
• Familiar with CAD/CAE software
• Understand Machine Learning methods and AI's impact in Engineering

Culture & Benefits

• Work with world-class technology team focused on excellence
• Competitive salary and growth opportunities
• Collaborative, multicultural environment with visible impact
• Professional development with knowledge-sharing colleagues
• Hybrid model with flexible hours emphasizing results