Account Manager (Travel/Mobility)

TL;DR

Account Manager (Travel/Mobility): Managing a portfolio of corporate and travel clients to ensure high satisfaction and long-term relationship ownership with an accent on seamless onboarding and proactive issue resolution. Focus on anticipating client needs, resolving complex disputes, and providing feedback to improve the hirify.global product.

Location: Manila (Hybrid: 2 days from home)

Company

hirify.global is a mobility service provider specializing in cab services for corporate and travel clients.

What you will do

• Act as the dedicated point of contact for Corporate & Travel clients, taking full ownership of the relationship.
• Guide new clients through the onboarding process to ensure effortless setup tailored to their business operations.
• Conduct regular check-ins to monitor client health and proactively identify potential friction.
• Take full ownership of complaints and disputes, resolving them to ensure clients feel supported.
• Identify opportunities to increase relationship value via new routes and better service fits.
• Translate client feedback into actionable insights for the internal product and process teams.

Requirements

• 2+ years of experience in client services, account management, or client-facing operations.
• Strong written and verbal communication in English.
• Ability to prioritize tasks and manage a diverse portfolio of relationships.
• Confidence and calmness when handling sensitive situations and escalations.
• Experience in the travel, mobility, or service industry is a plus.

Culture & Benefits

• Hybrid working model (2 days from home) with the possibility of working 2 weeks from abroad.
• Travel expense and parking reimbursement for office commutes.
• Complimentary cab service usage twice a year worldwide.
• 15 days of annual vacation and 15 days of sick leave.
• Free snacks and refreshments provided in the office pantry.