Customer Success Manager (SMB) (Cybersecurity)

TL;DR

Customer Success Manager (SMB) (Cybersecurity): Managing a portfolio of SMB customers to maximize lifetime value and product adoption with an accent on onboarding, consultative strategy, and relationship management. Focus on driving customer growth, identifying upsell opportunities, and ensuring high retention through strategic engagement reviews.

Location: Position located in Singapore

Company

hirify.global is a pioneer in digital workforce security, providing attack simulation and training platforms to over 70,000 organizations worldwide.

What you will do

• Build and maintain strategic relationships with new SMB customers and executive stakeholders.
• Manage the full onboarding process, including account configuration, product training, and initial campaigns.
• Monitor customer health metrics, usage, and adoption to ensure value realization.
• Conduct periodic business and strategic reviews to align with customer objectives and industry trends.
• Identify upsell and cross-sell opportunities to drive growth and expansion within the portfolio.
• Collaborate with Renewal Specialists and Account Managers to meet bookings targets and quotas.

Requirements

• Resume must be submitted in English
• Associate’s degree or equivalent combination of education and experience.
• Familiarity with standard concepts and procedures within the IT Security field.
• Proficiency with Salesforce or other CRM systems.
• Strong experience with Microsoft Office (Excel, Word) and Google Workspace.
• Excellent verbal and written communication and negotiation skills.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Tuition and certification reimbursement, including completion bonuses.
• Adoption assistance.
• Modern, high-tech, and fun work environment in the Singapore office.