Customer Success Manager (AI Security)

TL;DR

Customer Success Manager (AI Security): Driving customer adoption and value realization for an AI security platform with an accent on technical leadership in AI/ML and security architecture. Focus on managing the full renewal lifecycle, leading executive business reviews, and identifying expansion opportunities within enterprise accounts.

Location: Singapore, Sydney (Australia), or Tokyo (Japan)

Company

hirify.global converges enterprise networking and security into a centralized, global cloud service (SASE).

What you will do

• Manage a portfolio of enterprise customers to ensure strong adoption, measurable outcomes, and long-term retention.
• Serve as a technical advisor on AI security architecture, integrating with CASB, DLP, SIEM, SASE, and LLM workflows.
• Own the full renewal lifecycle, including forecasting, preparing commercial proposals, and negotiating pricing/terms.
• Identify and execute expansion opportunities based on customer maturity and new AI risk requirements.
• Lead regular business reviews (QBRs/EBRs) for both technical and executive audiences.
• Provide customer feedback to Product and Engineering teams to influence the product roadmap.

Requirements

• 5+ years in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, or AI/ML platforms.
• Strong technical background in security architectures, API gateways, cloud platforms, or AI/LLM workflows.
• Demonstrated commercial experience handling renewals and driving upsells.
• Ability to communicate confidently with both deeply technical teams and procurement/executive stakeholders.
• Strong project management, communication, and executive presentation skills.

Nice to have

• Familiarity with AI governance, prompt hardening, model evaluations, or red-teaming methods.
• Experience supporting SASE/SSE, CASB, or SaaS security products.
• Startup or early-stage scaling experience.
• Certifications such as CCSK, CCSP, or CISSP.

Culture & Benefits

• Opportunity to join a high-growth company on a fast track to becoming a worldwide market leader in SASE.
• Work with cutting-edge enterprise network and secure cloud platforms.
• Collaboration with industry pioneers in networking and security.