Technical Account Manager (Pre-Sales)

Location: London, United Kingdom

Salary: £97,000–£122,000 annual; sales roles include the commission target, while non-sales roles receive a base salary range with potential bonus eligibility.

Company

hirify.global provides reporting, analytics, and performance management solutions for finance and data teams across more than 32,000 organizations.

What you will do

• Support EMEA partners in using, selling, implementing, and optimizing Jet Reports, Jet Analytics, Reporting Intelligence, BI, Process Runner, and other planning solutions.
• Act as the primary technical liaison for partners and customers, providing product guidance, training, enablement, and architectural support.
• Manage and scope proof-of-concept engagements, define success criteria, align stakeholders, and respond to RFPs, RFIs, and security questionnaires.
• Lead technical pre-sales activities, collaborate with sales to win new business, and support partner recruitment and events.
• Resolve technical support requests and escalations, analyse customer needs, recommend upgrades, and develop second-level support procedures.
• Collaborate with solution engineering and development teams on roadmap planning, product feedback, performance improvements, and support-cost reduction.

Requirements

• Solid hands-on technical background in Microsoft Dynamics ERP or financials, SQL, Power BI, and related digital technologies.
• Experience as a Technical Account Manager or in an equivalent role, including solving complex integration and product questions, coordinating resolutions, and troubleshooting customer issues.
• Experience with business intelligence, data modelling, Power BI or similar solutions, and technical or functional solution design.
• Experience working with the DACH market and a strong track record in the region.
• Strong problem-solving, critical-thinking, organisational, follow-through, and attention-to-detail skills.
• Ability to understand customer needs, suggest timely solutions, achieve defined goals, and work effectively with colleagues across disciplines and levels.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in computer science or a related field is preferred, or equivalent strong technical experience.

Culture & Benefits

• Full-time employment with a transparent annual salary range.
• Background checks are required where permitted by country or state/province.
• Equal employment opportunity workplace with confidential handling of candidate information.