Technical Account Manager (Microsoft Dynamics)

TL;DR

Technical Account Manager (Microsoft Dynamics/BI): Overseeing technical needs and strategic guidance for partners and customers across EMEA with an accent on platform expertise and product implementation. Focus on managing proof-of-concept engagements, solving complex integration challenges, and optimizing BI solutions for enterprise environments.

Location: London, UK

Salary: £97,000 – £122,000

Company

hirify.global is a global provider of reporting, analytics, and performance management solutions that empower finance and data teams to make intelligent decisions.

What you will do

• Serve as the primary technical liaison for EMEA partners, providing strategic guidance and platform expertise for reporting and planning solutions.
• Manage and scope proof-of-concept (POC) engagements, including defining success criteria and ensuring stakeholder alignment.
• Support pre-sales activities by providing technical leadership and responding to RFPs, RFIs, and security questionnaires.
• Resolve technical support escalations and analyze customer needs to suggest product upgrades or new feature developments.
• Provide expert guidance on SQL Server, Microsoft Dynamics ERP solutions, and visualization tools like Power BI.
• Collaborate with the Solution Engineering Director on roadmap planning and provide developers with customer feedback to improve product performance.

Requirements

• Solid technical background with hands-on experience in Microsoft Dynamics ERP, SQL, and Power BI.
• Proven experience as a Technical Account Manager or in an equivalent technical customer-facing role.
• Ability to solve complex integration issues and coordinate technical troubleshooting of customer problems.
• Strong critical thinking, problem-solving skills, and a results-driven mindset.
• Exceptional written and verbal communication skills for interacting with stakeholders at all levels.
• Experience working with the DACH market.

Culture & Benefits

• High-energy, high-performance global team environment.
• Competitive base salary with additional bonus eligibility.
• Commitment to equal employment opportunity and fair compensation practices.
• Opportunity to work with a comprehensive suite of enterprise finance and analytics tools.