Strategic Account Executive – Strategic Retention

Location: Onsite in London, United Kingdom

Salary: £93,000–£113,000 base pay

Company

hirify.global develops software that helps organizations improve how they work through automation, maintenance, subscription, and SaaS solutions.

What you will do

• Lead strategic maintenance, subscription, and SaaS renewal efforts across the designated region.
• Own renewal bookings and revenue while increasing Gross Rate of Retention.
• Coordinate specialized renewal teams performing system health checks, configuration tune-ups, and process optimization.
• Manage executive sponsorship programs and value realization reviews for strategic accounts.
• Use customer success telemetry, training, documentation, and enablement programs to support product adoption and prevent churn.
• Develop renewal processes, reporting, planning, and cross-functional initiatives with sales, finance, order administration, and fulfillment.

Requirements

• Bachelor’s degree in a related field.
• At least 10 years of experience in enterprise technical support, renewals, customer success, or account management.
• At least 5 years of experience managing maintenance renewals.
• Ability to influence and align cross-functional stakeholders without direct authority and operate strategically in complex situations.
• Excellent communication, presentation, strategic thinking, accountability, and process improvement skills.
• Availability to travel as needed, plus experience collaborating with globally distributed teams and using AI systems.

Culture & Benefits

• Full-time employment with base pay determined by location, skills, qualifications, experience, and education.
• Additional compensation may include bonuses, commissions, equity, and benefits where applicable.
• Transparent, gender-neutral, and non-discriminatory pay practices.
• Use of AI-enabled tools is encouraged within company AI governance and data privacy standards.