Strategic Account Executive (Churn Prevention)

TL;DR

Strategic Account Executive (Churn Prevention): Driving the renewal of maintenance, subscription, and SaaS contracts with an accent on increasing Gross Rate of Retention (GRR) and proactive account management. Focus on deploying specialized renewal teams, managing executive sponsorship programs, and leveraging AI-enabled tools to optimize value realization and platform efficiency.

Location: London, UK (Pountney Hill House).

Company

hirify.global Corporation provides intelligent automation software that enables organizations to modernize their operations and work more efficiently.

What you will do

• Lead regional renewal efforts and own strategic maintenance, SaaS, and subscription bookings.
• Deploy specialized renewal SWAT teams to perform system health checks and configuration tune-ups.
• Manage executive sponsorship programs to align internal leadership with strategic account counterparts.
• Conduct value realization reviews to measure client performance against business success criteria.
• Monitor customer success telemetry to proactively intervene before churn risks materialize.
• Drive continuous enablement and training to mitigate the impact of client staff turnover.

Requirements

• Bachelor’s degree in a related field.
• Minimum 10 years of experience in enterprise-level technical support, renewals, customer success, or account management.
• Minimum 5 years of experience specifically managing maintenance renewals.
• Proven ability to influence and align cross-functional stakeholders without direct authority.
• Experience leveraging AI systems for ideation, development, and scaling departmental needs.
• Availability to travel as needed.

Culture & Benefits

• Opportunity to work in a rapidly growing, global business environment.
• Focus on strategic leadership and operational improvement.
• Commitment to equal opportunity employment.
• Engagement with advanced AI-enabled tools for process automation and analytics.