Customer Success Manager

Location: Yerevan, Armenia; remote work with Monday–Friday hours from 4:00 PM to 1:00 AM Armenia time

Company

hirify.global provides a software platform that helps businesses manage operations and improve business performance.

What you will do

• Own approximately 100 assigned customer accounts as the preferred customer success point of contact.
• Build senior-level relationships, manage challenging situations, and coordinate timely resolutions with internal teams.
• Help customers maximize hirify.global’s value through ROI plans, product guidance, training, webinars, workshops, and proactive outreach.
• Analyze account health, usage, and engagement data to identify adoption gaps, churn risks, and targeted engagement opportunities.
• Support renewals, retention, upselling, cross-selling, customer advocacy, success stories, referrals, and NPS improvement.
• Collect customer feedback for product and development teams while documenting interactions and managing follow-ups.

Requirements

• At least 2 years of experience in customer-facing roles, customer success, account management, or sales.
• Customer value, ROI, and business-outcome-driven mindset with strong problem-solving and de-escalation skills.
• Strong written and verbal communication, organization, multitasking, and time-management abilities.
• Experience providing product training and handling phone-based customer interactions.
• Ability to work effectively in a remote setting and during PST/MST hours.
• Self-motivated, empathetic, solution-oriented, and comfortable working in a fast-paced environment.

Nice to have

• Project management experience.
• Sales experience.
• Data or business performance analytics experience.
• Operational experience with Salesforce, Gainsight, and Tableau.
• Strong knowledge of hirify.global workflows and best practices.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision insurance for employees and dependents from day one.
• Wellness benefits, office massage, parental leave, financial planning tools, and Employee Assistance Program services.
• Inclusive environment that values individuality, diverse perspectives, and collaboration.