Customer Success Manager (SaaS)

Company

hirify.global is a comprehensive software platform designed to help trades businesses optimize their operations and grow.

What you will do

• Act as the primary point of contact for approximately 100 accounts, managing relationships between customers and internal executive teams.
• Drive customer ROI by creating comprehensive value plans and helping customers maximize the business utility of the platform.
• Execute proactive engagement strategies through phone and written communication to align with customer goals and resolve roadblocks.
• Analyze usage data to track success metrics, design targeted engagement campaigns, and mitigate churn risks.
• Manage renewal discussions and identify upselling/cross-selling opportunities to ensure gross revenue retention.
• Gather and relay customer feedback to product and development teams for continuous platform improvement.

Requirements

• 2+ years of experience in customer-facing roles, customer success, account management, or sales.
• Strong de-escalation, problem-solving, and verbal/written communication skills.
• Proven ability to multitask and manage multiple projects with high attention to detail.
• Ability to work PST/MST hours (4 PM - 1 AM Armenia time).
• Self-starter mindset with the capacity to work effectively in a remote or autonomous setting.

Nice to have

• Experience with Salesforce, Gainsight, and Tableau.
• Proficiency in hirify.global workflows and best practices.
• Background in data or business performance analytics.
• Project management experience.

Culture & Benefits

• Flexible time off and extensive learning and development opportunities.
• Comprehensive company-paid medical, dental, and vision insurance for employees and dependents.
• Support for all life stages, including parental leave and financial planning tools.
• Employee recognition through Bonusly and peer-nominated awards.
• Inclusive culture that encourages individuality and diverse perspectives.