Customer Success Manager (Automotive)

Location: Remote within a Midwestern U.S. state, with up to 50% travel to client sites

Salary: $70,000–$75,000 annually plus bonus

Company

hirify.global provides software solutions and services that support automotive dealerships and their operations.

What you will do

• Advise dealership customers on CDK products, solution strategy, adoption, utilization, and value realization.
• Maintain relationships with dealership management and serve as a trusted advisor on CDK applications.
• Assess customer risks, develop mitigation strategies, and retain at-risk clients.
• Prepare customer-specific reports and presentations to support education and growth.
• Identify training needs for dealership staff and coordinate appropriate solutions.
• Partner with Sales to identify revenue opportunities and grow CDK relationships.

Requirements

• At least 4 years of experience in client services, marketing, sales, B2B sales, outside sales, or account management in a similar industry.
• Knowledge of CDK applications and familiarity with automotive dealership operations and workflows.
• Experience with Salesforce and strong written and verbal communication skills.
• Ability to influence stakeholders at all dealership levels, manage deadlines, work with limited supervision, and de-escalate high-stress situations empathetically.
• Must reside in a Midwestern U.S. state and be able to travel to client sites as needed.
• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• Familiarity with CDK's organizational structure, solutions, implementation, and service models.
• SaaS or customer-experience platform experience.
• Additional automotive dealership knowledge or 3+ years of retail automotive experience.
• Bachelor's degree in place of the minimum high school diploma requirement.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) matching program.
• Tuition reimbursement.
• Inclusive workplace focused on diversity, collaboration, and different perspectives.