Customer Success Manager (Automotive)

Location: Remote, USA; requires up to 50% travel and driving up to 25% of the time

Salary: $70,000–$75,000 plus bonus

Company

hirify.global provides software solutions and services for automotive dealerships.

What you will do

• Manage relationships with assigned dealerships and drive adoption, utilization, and value from CDK solutions.
• Act as a trusted advisor by answering client questions, explaining products, and aligning solutions with dealership goals.
• Assess customer risks, develop mitigation and retention strategies, and support at-risk clients.
• Prepare client-specific reports and presentations to educate stakeholders and support account growth.
• Identify training needs and help dealership staff improve their use of software and processes.
• Partner with Sales on expansion opportunities and document customer engagements in Totango.

Requirements

• Legally authorized to work in the United States without current or future employment-based visa sponsorship.
• High school diploma and a valid driver's license and applicable travel documents.
• At least 4 years of client services, marketing, sales, B2B sales, outside sales, or account management experience in a similar industry.
• Knowledge of CDK applications, dealership operations, and the automotive industry.
• Experience with Salesforce and the ability to train dealer staff on software applications and processes.
• Strong communication, organization, time-management, de-escalation, and teamwork skills with limited supervision.

Nice to have

• BA/BS degree.
• 3+ years of automotive experience.
• Familiarity with CDK's organizational structure, solutions, implementation, and service models.
• SaaS experience and experience with a CX platform.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off.
• 401(k) matching program.
• Tuition reimbursement.
• Inclusive workplace that values diversity, collaboration, and different perspectives.